Last updated: December 02, 2025

At FreeCheckFix, we are committed to providing high-quality refurbished devices and ensuring a transparent and fair return experience when necessary.

Return Eligibility

• Products may be returned within 30 days of delivery or in-store purchase.
  
• Items must remain in the same condition as received, without new physical damage, liquid exposure, tampering, or unauthorized modifications.
  
• All original components, accessories, and packaging must be included.
  
• A valid proof of purchase is required, such as an invoice, receipt, or order number.
  

Non-Returnable Cases

Returns and refunds are not accepted when:

• New faults are caused after purchase by dropping, pressure damage, liquid exposure, or any direct physical impact.
  
• The device has been opened, altered, repaired, or modified by an unauthorized third party.
  
• Software, operating system, or security components were manipulated, causing malfunction not linked to the original refurbishment state.
  
• The device was misused in a manner that resulted in new technical damage or violated the terms of warranty.
  

Return Procedure

1. Customers must first contact our support team to open a return request.
   
2. A return authorization and shipping or drop-off instructions will be provided.
   
3. Devices returned by mail must be packaged securely. Transit Damage caused due to insufficient packaging will void return approval.
   
4. All returned products undergo inspection before approval.
   
5. Customers will be notified regarding the status of their return request.
   

Refund Policy

• Approved refunds are issued via the original payment method used at checkout.
  
• Processing time may take 5–10 business days, depending on the financial provider.
  
• If a refund is not approved, we may provide, at our discretion:
  
  
  A replacement device of equal value, based on inventory availability
  
  
  Store credit
  
  
  A discounted repair option, when applicable and suitable
  
  
  

Warranty and Functional Defects

• All devices sold through FreeCheckFix are refurbished, fully tested, and verified prior to sale.
  
• If a product arrives defective or non-functional in a manner that does not match its description, customers may choose between:
  
  
  A full approved refund, or
  
  
  A replacement device at no additional cost, subject to stock availability
  
  
  
• Supporting evidence may be requested, such as photos, videos, or a description of the malfunction, for verification purposes.
  

Shipping Fees by Return Type

Return ReasonShipping Cost ResponsibilityDefective on arrivalCovered by FreeCheckFixNot as describedCovered by FreeCheckFixChange of mind or buyer remorseThe customer is responsible for the shipping cost

Refurbished Device Condition Disclaimer

By completing a purchase from FreeCheckFix, customers acknowledge that:

• The device is a refurbished product.
  
• Cosmetic imperfections or minor signs of previous use may exist and are not classified as functional defects.
  
• Device performance and core functionality are guaranteed based on our refurbishment and quality assurance standards.